Delivery:
Courier delivery in Kyiv.
You may pick-up you order at our boutique: 6 Basseynaya street, Mandarin Plaza, 5th floor.
Delivery by Nova Poshta
Delivery in Ukraine is carried out by the transport company Novaya Pochta, you may receive your order at the post office or by courier to your address as well.
In case of door-to-door delivery, a representative of the company will contact you to agree on the delivery time!
! Please note that the product must be inspected upon receipt properly at the office of the transport company or in the presence of a courier.
Payment:
There are following payment methods available at Mandarin Maison online boutique:
– by cash;
– by credit card on the website;
– by cash on delivery upon receipt at Nova Poshta office (applies only to orders up to UAH 10,000);
– by bank transfer.
We accept folllowing active cards of international banking systems: Visa, Visa Electron, MasterCard and Maestro.
The order is paid in the national currency of Ukraine — UAH.
Payment by credit cards Visa, MasterCard
We accept payment by bank cards Visa, MasterCard. The maximum amount of one purchase (transaction) from the card is limited by the bank processing center and the issuing bank (the bank that issued the card) If you want to make a payment for a large amount, check the card limit with your bank. In case of even a slight excess of the limited amount of payment for the purchase, the bank will not miss the transaction. The limit for transactions in the MANDARIN MAISON online store is UAH 75,000. If the order amount exceeds UAH 75,000. – Choose the “Bank transfer” payment method.
If, when placing an order, you chose a payment method for one of these cards, then at the last step of its registration your browser will automatically redirect to the page of the secure payment system. You will need to enter your card details and confirm payment via 3D-Secure, if this option is enabled for your card.
The store does not receive information about the card details, since you enter the data not on our website, but on the service of the bank’s payment page.
When accepting payment by means of payment systems, the seller of the goods is “FOP Vepruk Myroslava Vasylivna”.
What is 3D-Secure?
3D-Secure is an additional security check for online payments that is automatically activated. To write off the amount from the account, you must enter the code, which is sent by SMS to the phone number associated with the card.
To prevent fraudulent transactions, the payment may be delayed for a short time. At this time, bank employees check whether the cardholder is actually billing. If the payment is made in the amount of up to UAH 25,000, the security system will notify you in a few minutes about the withdrawal (not withdrawal) of funds from the account. Payment in the amount of more than 25 thousand hryvnia can be checked for several hours. After confirming payment for the purchase, the store’s delivery service will deliver the goods within the agreed time frame.
If there is a suspicion of a fraudulent operation, the store has the right to ask the payer of the order to show the card with which the order was paid or send a photo of the card with the overwritten average numbers. And also the store has the right to require an identity document.
Please note that only the client whose name was indicated on the site during the application process can receive the goods paid for by a payment card. When receiving an order, you must have with you identity documents – a passport or driver’s license.
Refund procedure when paying for goods with Visa, MasterCard and Privat24
If you received the goods, but decided to return, a refund is possible only if:
– the product was checked by the service department employees;
– the product meets all the necessary standards for a return.
The funds are returned within three banking days to the same card with which the purchase was paid.
Payment by bank transfer:
If you decide to pay for the order by bank transfer, print the invoice (it will come to your e-mail after placing the order) and contact the branch of any bank. Your order will be sent to the specified address, immediately after the receipt of funds in our bank account. The transfer process can take from one to three banking days. Don’t worry, your item will be reserved for this period.